We know, it happens to the best of us. Sometimes you just forget your Password. Luckily, UCM makes it easy to reset your Password all on your own. As long as you have your Company Name & Username, there are only a few steps you need to take. If you do not know your Company Name or Username, you can learn how to retrieve all your Login Information HERE.

The first step would be to select the Forgot Password ? located right next to the password text box.

Next, you’ll be taken to a page that already has your Company Name and Username completed, and you just have to select Submit.

The link below (A) will allow you to view a list of all your Internal System Administrators and their email addresses. This can be helpful if you feel like the email address that is currently linked to your UCM account is no longer active and you won’t be able to receive the Password reset. Your Admins will be able to update your profile and push out a manual Password Reset. 


Once you select Submit, you’ll then get a green confirmation message, and you can click the link below to go back to the Login Screen.


Go ahead and check your email now, and you should have received an email like the one below with a link that will take you to a page where you can Reset your Password.


Now, simply enter in a new Password and Confirm it. If you don’t meet the criteria of your organization’s password settings, or if you happened to try to use your old password, you’ll receive the message in yellow.


After you Reset your Password, you’ll receive a confirmation message, and you’re immediately logged into the system.