If you've added a new Administrator to your system, there are some essential steps to promote them fully! If your Administrator is attempting to make changes in UCM and receives an error saying "(User) is not allowed to Administer this UCO", here is how to resolve it as the Primary Admin for your Company:

  • Go to Manage Users in Company Admin. Look in the grid for the column heading called "Administer Object"
  • Click the "Administer Objects" link for this Administrator

  • Now select the appropriate Object (sections of the system the User should be able to configure)

  • Click 'Save Allowed Objects'

Watch a short video on how to preform this action HERE!!

If you do not see the "Administer Object" column in your Manage Users grid, please submit a support ticket and let us know so we may correct this for you.