If you've added a new administrator to your system, there are some essential steps to really promote them fully! If your administrator is attempting to make changes in UCM and receives an error saying "(User) is not allowed to administer this UCO", here is how to resolve it as the Primary Admin for your company:

  • Go to Manage Users in Company Admin. Look in the grid for the column heading called "Administer UAP"
  • Click the "Administer UAP" link for this Administrator

  • Now select the appropriate UAP (sections of the system the User should be able to configure)

  • Click 'Save Allowed UAP'

Watch a short video on how to preform this action HERE!!

If you do not see the "Administer UAP" column in your Manage Users grid, please submit a support ticket and let us know so we may correct this for you.