Troubleshooting

Small Articles to help with some common questions & issues.

I don’t see My New User in the Owner Dropdown
Issue or Question I created a New User and I do not see them in the Owner Dropdown when creating a new Contract or re-assigning existing Contracts. Res...
Thu, May 5, 2022 at 9:54 AM
I don't see my New User in the Manage Users Grid
Issue or Question I created a New User and I do not see them in the Manage Users grid area. Resolution Steps Check the top banner of the Manage Users...
Fri, May 6, 2022 at 12:37 PM
My Folder list is Empty
Issue or Question I am attempting to add a new Contract to the system, but my Folder Name dropdown is blank. Resolution Steps If you are a non-Admin ...
Fri, May 6, 2022 at 1:00 PM
I filled out a Template but the File is blank
Issue or Question I filled out a Template, but none of the data has transferred on to the file.  Resolution Steps Ensure that you have clicked '...
Fri, May 6, 2022 at 5:21 PM